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Application Analyst, Epic Endoscopy

  • Oceanport, NJ
  • System Business Office
  • EMR Project Capital
  • Day
  • INFORMATION SYSTEMS & IT
  • Posted: July 21, 2021
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Summary

Application Description
The information system needs for the Endoscopy & Pulmonary departments are addressed by a combination of systems encompassing both the Provation MD system for physician procedure documentation and Epic for all other workflow.

Role Description
The Application Analyst is primarily responsible for supporting the design and build of the Epic and Provation applications. They are primarily responsible for the overall build of the workflows, system configurations, change documentation and support of operations for the application. The Application Analyst is responsible for the installation and upgrades and the configuration of the application. The Application Analyst assists in the coordination of end-user support activities. The Application Analyst creates the test plans for the application, executes the test plans and version upgrades, and documents all test outcomes, including troubleshooting and support. The Application Analyst is responsible for addressing basic user or build issues, recommending mitigation plans and escalating more complex issues. The Application Analyst also will be supporting the Radiant / Lumens Endoscopy EAP’s, Scheduling, Charging, and Interfaces to Epic. The Application Analyst also provides on-call support for the application through go-live.

Essential Functions:
In addition to the duties discussed in the Role Description, the Analyst is responsible for the following:

1) Executing Application Design and Build:
• Designing and building the related application
• Working with Operations to optimize the design of the application’s capabilities and workflows
• Performing a thorough review of all Foundation Build Content and workflows for application
• Participating in unit, application, and integrated testing for system functionality
• Building data fields, screens, templates, and user-defined functionality, as required
• Reviewing the proposed training curriculum
• Following build standards and maintaining synchronization between environments in collaboration with environment team

2) Application Support:
• Providing go-live support for users on new applications, including functionality
• Providing on-call support for application through go-live and post go-live
• Representing application in Integrated Area Workgroups
• Supporting continuous documentation of system modifications and updates

3) Documentation and Communication:
• Maintaining and closing support tickets
• Logging decisions and issues/risks in tracker
• Supporting application governance needs, including development of business case for decisions
• Maintaining version control of work flows, issues/risks log, and decisions tracker
• Supervising basic issues and roadblocks, escalating issues as needed
• Communicating with supervisors to determine necessary escalations

4) Project Management:
• Recommending areas for process improvement
• Assisting with development of future state materials
• Following the process for identification, tracking, resolution and closure of all issues
• Following the change control process and any required changes
• Coordinating test plans and new systems, complying with version upgrades and system modifications
Qualifications:

Education
• Preferred: Bachelor’s degree or equivalent years of relevant work experience
• Minimum: Associate’s degree with three (3) or more years of relevant work experience

Work Experience:
• Preferred: Three (3) years relevant experience in a health care setting
• Minimum: One (1) year relevant experience
• Preference for knowledge and clinical work experience in the field of endoscopy and perioperative area
• Preference for knowledge of current workflows and processes within the department of endoscopy and perioperative area
• Demonstrated interest in supporting the development and build of the application

Licenses and Certifications:
• Minimum: Obtaining applicable certification (Epic OpTime or Radiant) will be an expectation of the role. • Applicant is expected to maintain certification as current by completing New Version Training (NVT), as applicable
• For clinical applications, clinical licensure is preferred

 

Key Competencies

  • Adaptability/flexibility: demonstrating flexibility with respect to changing end-user business needs
  • Critical thinking: the ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible
  • Dependability: the ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner. Must be detail-oriented with strong organizational skills and able to function effectively in a fast-paced environment and meet deadlines
  • Initiative: the ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others
  • Interpersonal skills: the ability to communicate information clearly and concisely with project leadership and subject matter experts; the ability to gain trust and establish effective relationships with Epic counterparts
  • Learning: the ability and willingness to learn new software and systems
  • Listening: listening attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracy
  • Problem solving: seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence
  • Resilience: the ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures

 

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